Return & Refund Policy

Last updated: October 12, 2026

At Anti-Cat Society, our merchandise is made to order. Some products are also personalized using information, photographs, or other content provided by customers.

We want you to receive exactly what you ordered, even if your cat remains deeply disappointing.

Returns and Exchanges

Because our products are printed specifically for each order, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

Personalized products cannot be returned or exchanged because of customer-provided spelling errors, incorrect information, or dissatisfaction with submitted photographs or customization choices.

Please review product descriptions, sizing charts, and personalization details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

If we confirm a production or fulfillment error, we will provide a replacement or refund at no additional cost, as appropriate.

Order Cancellations and Changes

Orders enter production quickly. If you need to cancel or modify an order, contact us as soon as possible.

We will attempt to accommodate your request, but cancellations and changes cannot be guaranteed once production has begun.

Lost or Missing Packages

If your package is marked delivered but cannot be located, please check your delivery location and contact the shipping carrier.

If your order appears lost in transit, contact us so we can investigate and determine an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Contact Us

For returns, refunds, or order issues, please contact us through the contact form on our website. Include your order number so we can assist you promptly.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.